Customer communication expectations are ever changing. Phone, chat, email, quality communications, information at hand...these are all expected ways your agent can engage. Ensure your contact center is structured to handle the demands of today with ease and personalization - as well as have a foundation for growth and future innovation.
Interactive Intelligence and Genesys have coupled to make the strongest Omnichannel solution set for the contact center in the world. Come learn how they are paving the way of the future. We'd like to show you what it's about with a live demo!
Contact Center Managers, Infrastructure Manager and Directors, Process Improvement, Employee Optimization or Success Managers, Customer Experience Advisors.